So I bought 6 locks at the same time, which arrived quickly. I followed the instructions to change the combination (not difficult, easy to read and understand, which I really appreciate, especially these days!) All but one easily changed combinations. (Even though I did the exact same process for each.) I emailed to ask if there was a way to reset the one, and they immediately sent out another two locks, which both worked just fine, with no questions asked! All locks still work fine to this day!
[EDIT] I received a very prompt reply back that this company is sending me out a replacement set for my one bum lock! They also suggested I try another (default) code to see if that would make my one work. But either way they're sending me out a new set and not making me return the bum one! Fantastic customer service--I'm extremely happy with them!!

Invincible II™ doors are made from heavy 14-gauge steel. Sides, tops, bottoms and shelves are 16-gauge steel. Backs are 18-gauge. Doors and sides are perforated with a diamond-shaped pattern to provide maximum air circulation while maintaining security. Solid doors are an option. Invincible II lockers come in a variety of styles: 1 tier, 2 tier and 3 tier all have the Classic III stainless steel recessed pocket and multi-point latching as standard.
Standard 4-, 5-, 6-, 8- and 9 tier box locker doors have a padlock hasp and a friction catch. Available at extra cost is a spring-loaded catch. Both 2- & 3 tier lockers have horizontal frame members welded between the doors for added strength and security. 24” wide lockers have full width doors. If slope tops are required, use hoods. All Invincible II lockers accept built-in locks or padlocks and have rubber bumpers on the latch hooks to reduce noise.

Our impressive selection of lockers for school use includes hall lockers, kitchen staff, team rooms, gym areas, school locker rooms, shop classrooms and more. Our lockers have been to good use for decades in k-12 secondary schools, public, private and charter schools. Colleges and universities throughout the world feature our lockers in their establishments, providing flawless secure storage for students and staff alike. Even homeschools love our lockers to help keep school organized and separate from home.
Salsbury Industries carries a complete line of metal lockers that are designed for heavy duty use and storage. Metal lockers are constructed of 16 gauge steel and are available in single tier, double tier, triple tier, six tier box style, box style bridge, extra wide single tier, extra wide double tier and extra wide triple tier lockers. Metal lockers are available as Standard Metal Lockers, Extra Wide Standard Metal Lockers, Vented Metal Lockers, Extra Wide Vented Metal Lockers and in a variety of additional products.
Sloping tops: while most lockers have flat tops, some manufacturers offer the option of sloping tops to their range of lockers. The slope may be of either 30 degrees or 45 degrees to the horizontal, sloping towards the front, and the purpose of this is to make it impossible to store items on top of the lockers, or to make it harder for dust or other debris to accumulate there. This is an important factor in places like food-processing factories or restaurants where hygiene requirements must be met.

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